HELP / SONGTOSCORE
Frequently asked questions
What does SongToScore do?
SongToScore turns a recording into a score you can view, listen to and edit. It offers a melody, the guitar part, accompaniment or a guitar solo as separate transcription goals. Automatic results can contain errors or omissions, so listen and check the score before relying on it.
What can I try for free?
After verifying your email, you can create one free preview of an automatically selected segment of up to one minute. You can listen to it, view its score and make basic edits. The selection may skip initial silence.
Can I buy a plan or download a full score now?
Full-track processing and downloads require an active subscription. The pricing page describes the plans and current availability.
Which files can I use?
Upload an MP3, WAV, FLAC, M4A or OGG file you have the right to process. A file must be decodable, no larger than 200 MiB, at least 5 seconds long, and mono or stereo. To start a task, including a free preview, the recording must not exceed eight minutes.
Will my preview edits be used in the full-track result?
No. The preview and a later full-track result are separate works, and preview edits do not automatically transfer. The preview does not reduce the processing time charged for a later full track.
How will paid plans and extra minutes work?
When available, monthly and annual subscriptions will renew automatically unless canceled. Unused subscription minutes expire at the end of the paid period. Extra-pack minutes do not expire, but you need an active subscription to buy or use them. See pricing and the terms for details.
How can I cancel renewal or request a refund?
Once subscriptions are available, you can request cancellation from your account; a confirmed cancellation stops future renewal and the paid period remains active until it ends. For billing or refund requests, email support@songtoscore.com with your account email and relevant order or task details. The terms describe the review process and applicable rights.
What happens to my audio and scores?
Your works remain in your account until you delete them or close your account. Deletion removes access and schedules cleanup. We do not currently offer a backup or restore service, so a deleted work cannot be recovered. Read the privacy policy for processing, retention and deletion details.
How do I get help?
Email support@songtoscore.com. For an issue with a task, include its identifier and a description of the problem; do not include your password or verification code.